We want you to be entirely happy with your Roderick Vere product and as such guarantee to repair, replace or refund any unsuitable item if notified within 30 days of your original order either by email or through this website’s contact page. For repairs/replacements we aim to get the item back to you within 7 working days of receiving it. If it’s a refund you’re after, then the original item must be returned in an unworn, saleable condition with tickets still attached where applicable. You will be refunded in the same manner in which you paid. In all cases, please notify us of the date you posted the item(s) back to us. (Please note that we cannot refund or replace items until we have received them so it’s worth sending them by recorded or special delivery. We do not cover the cost of returning items to us, but we will cover the cost of sending them back out to you.)
Our address for repairs/replacements/returns is:
19C Paul Street
TERMS OF SERVICE
We try to be as accurate as possible and give you as much information as we can within each item description, however, as the majority of our products are either completely unique or contain a hand-made element, some product variations may occur. If you need more information or specifics about the product you’re interested in, please email us or send us a message via the contact page and we’ll talk you through them.
Again we try to be as accurate as possible with our product photography, but every computer’s monitor will display colour slightly differently and as such may not reflect the colour of the product on delivery.
All products are subject to availability. Stock levels are monitored on a daily basis however, should an item become out of stock after you’ve placed your order, we will refund you within 7 working days or notify you of the next available delivery date. Certain products are available on backorder and are specified as such in the item description.
Policy key definitions:
"I", "our", "us", or "we" refer to the business, (Roderick Vere).
"you", "the user" refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner's Office.
Cookies mean small files stored on a users computer or device.
THIS WEBSITE, YOUR INDIVIDUAL RIGHTS & THE PROCESSING OF YOUR PERSONAL DATA
This website (and Roderick Vere) takes a proactive approach to user privacy and ensuring that necessary steps are taken to protect the privacy of its users throughout their visiting experience. Under the GDPR (General Data Protection Regulation) your rights are as follows:
the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object, and
the right not to be subject to automated decision-making including profiling.
Under the GDPR we control and/or process any personal information about you electronically using the 'consent' basis. We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists. Because we only process your personal data for our core business purposes (and we do not share your information with third parties), we are exempt from registration in the ICO Data Protection Register. (You can read more about your rights in detail via the ICO website here.) You also have the right to complain to the ICO if you feel there is a problem with the way we are handling your data (see here).
Other cookies may be stored to your computer/device’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
DATA SECURITY AND PROTECTION
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
CONTACT & COMMUNICATION
Users contacting this website and/or Roderick Vere do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998 (see link below). Every effort has been made to ensure a safe and secure form-to-email submission process, but advise users using such form-to-email processes that they do so at their own risk.
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. Any email marketing messages we send are done so through an Electronic Marketing Service (EMS) provider. An EMS is a third-party service provider of software/applications that allows marketers to send out email marketing campaigns to a list of users. Our EMS provider is 'Mailchimp' and we use them to hold the following information about you:
Subscription time & date
Any email marketing messages we send to you through Mailchimp are done so in accordance with the GDPR and the PECR. Any and all of our marketing messages will include instructions on how to unsubscribe and/or manage your preferences/the information we hold about you.
Email marketing messages that we send may contain tracking beacons/tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
No personal details are passed on to third parties nor shared with companies/people outside of Roderick Vere. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website/Roderick Vere's email newsletter program. If you would like a copy of the information held on you please get in touch via the contact details at the bottom of this policy or via the contact page.
Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout. Despite best efforts, this website/Roderick Vere cannot guarantee or verify the contents of any externally linked website. Users should therefore note they click on external links at their own risk and both this website and Roderick Vere can not be held liable for any damages or implications caused by visiting any external websites mentioned.
ADVERTS & SPONSORED LINKS
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and Roderick Vere participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate/engage with them with due care and caution in regard to their own privacy and personal details. Neither this website nor Roderick Vere will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact us directly.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
SHORTENED LINKS IN SOCIAL MEDIA
Through our social media platform accounts, this website and Roderick Vere may share web links to relevant web pages. By default some social media platforms shorten lengthy URL’s (web addresses). Users are advised to take caution and good judgment before clicking any shortened URL’s published on social media platforms by this website and Roderick Vere. Despite the best efforts to ensure only genuine URL’s are published many social media platforms are prone to spam and hacking and therefore this website and Roderick Vere cannot be held liable for any damages or implications caused by visiting any shortened links.
RESOURCES & FURTHER INFORMATION
Overview of the GDPR - General Data Protection Regulation
Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
The Guide to the PECR 2003
19C Paul Street