T's & C's
TERMS & CONDITIONS
We want you to be entirely happy with your Roderick Vere product and as such guarantee to repair, replace or refund any unsuitable item if we are notified within 30 days of your original order either by email or through this website’s contact button (at the top of each page) For repairs/replacements we will aim to get your item back to you within 7 days of receiving it. If it’s a refund you’re after, then the original item must be returned to us in an unworn, saleable condition with tickets still attached where applicable. You will be refunded in the same manner in which you paid. In all cases, please notify us of the date you posted the item(s) back to us so we can keep an eye out for it/them. (Please note that we cannot refund or replace items until we have received them so it’s worth sending them by recorded delivery just to be safe. We do not cover the cost of returning items to us, but we will cover the cost of sending them back out to you.)
Our address for repairs/replacements/returns is as follows:
21C Chatsworth Road
TERMS OF SERVICE
We try to be as accurate as possible and give you as much information as we can within each item description, however as the the majority of our products are either completely unique or contain a hand-made element to them some product variations may occur. If you need more information or specifics about the product you’re interested in, please email or drop us a line via the contact button at the top of the page and we’ll talk you through them.
Again we try to be as accurate as possible with our product photography, but every computer’s monitor will display colour slightly differently and as such may not reflect the colour of the product on delivery.
All products are subject to availability. Stock levels are monitored on a daily basis however should an item become out of stock after you’ve placed your order we will refund you within 7 days or notify you of the next available delivery date. Certain products are available on backorder and are specified as such in the item description.
This website (and Roderick Vere) takes a proactive approach to user privacy and ensuring the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
Other cookies may be stored to your computer/device’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
CONTACT & COMMUNICATION
Users contacting this website and/or Roderick Vere do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998 (see link below). Every effort has been made to ensure a safe and secure form-to-email submission process, but advise users using such form-to-email processes that they do so at their own risk.
This website (and Roderick Vere) may use any information submitted to provide you with further details about our products/services or to assist you in answering any questions or queries you may have submitted. This may include using your details to subscribe you to any email newsletter program we may operate from time to time.
From time to time this website (and Roderick Vere) operate an email newsletter program, used to inform subscribers about products and services. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. In addition some subscriptions may be manually processed through prior written agreement with the user. Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003 (see bottom of policy for link). All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies/people outside of Roderick Vere. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website/Roderick Vere's email newsletter program. If you would like a copy of the information held on you please get in touch via the contact details at the bottom of this policy or via this website’s contact button at the top of each page.
Email marketing campaigns published by this website or Roderick Vere may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include (but is not limited to); the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout. Despite best efforts, this website/Roderick Vere cannot guarantee or verify the contents of any externally linked website. Users should therefore note they click on external links at their own risk and both this website and Roderick Vere can not be held liable for any damages or implications caused by visiting any external websites mentioned.
ADVERTS & SPONSORED LINKS
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and Roderick Vere participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate/engage with them with due care and caution in regard to their own privacy and personal details. Neither this website nor Roderick Vere will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact us directly.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
SHORTENED LINKS IN SOCIAL MEDIA
Through our social media platform accounts, this website and Roderick Vere may share web links to relevant web pages. By default some social media platforms shorten lengthy URL’s (web addresses). Users are advised to take caution and good judgment before clicking any shortened URL’s published on social media platforms by this website and Roderick Vere. Despite the best efforts to ensure only genuine URL’s are published many social media platforms are prone to spam and hacking and therefore this website and Roderick Vere cannot be held liable for any damages or implications caused by visiting any shortened links.
RESOURCES & FURTHER INFORMATION
21C Chatsworth Road